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5-40 Chapter 5
Errors and Troubleshooting
Troubleshooting Without the Front Panel or RMC Web-Based Library
Administrator
• When replacing cards, transport assemblies, or drive modules, always
download the latest firmware to the library. (See “Upgrading
Firmware” on page 6-68.)
• If you see multiple amber LEDs on different levels of the library,
begin troubleshooting the lowest level of the library before proceeding
to the next higher level. The library configures from the lowest level,
proceeding upward, and stops at the first error encountered. For
example, a three-level unit with an error on level two will never
attempt to configure level three until the error on level two is
corrected.
• Remember that the tape doors may be key locked. Unlock the doors
when diagnosing a problem related to the solenoid.
• Verify that all cards are in the appropriate slots (see page 1-10).
• If a library controller has been replaced in the diagnostic process,
ensure it was the faulty part. If not, replace the original library
controller so that the customer’s configuration remains intact.
• If you replace a component during the diagnostic process, and it is
determined not to be at fault, ensure that you replace the original
component back into the library.