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Chapter 5 5-37
Errors and Troubleshooting
Troubleshooting Common Problems
Errors and Troubleshooting
Errors & Troubleshooting
Firmware
Cannot download firmware
through the remote
management card.
Notes: This process is for
qualified service personnel
only.
The download will take
several minutes to
complete. Do not abort the
download while it is in
process. The hash marks
will indicate the download
status, except the first 40
seconds when no status can
be indicated.
If the FTP download fails,
the FTP client almost
always reports “Error in
Input File.” This message is
part of the FTP protocol
and not the file itself. Try
the put command again.
• Check that the host or host software has not reserved the
library over SCSI.
• Use the FTP procedure to download firmware.
1. Close the browser interface.
2. Power cycle the library.
3. At the DOS prompt, type:
ftp [your card’s IP address]
4. At the user prompt, type:
download
5. At the password prompt, enter the administration
password (the same password used for the library).
6. At the ftp prompt, type:
bin
7. At the ftp prompt, type:
hash (hash marks will indicate the ftp download
status)
8. At the ftp prompt, type:
put [firmware file path name] /firmware/chunker
9. When the download is complete and the prompt
returns, type:
bye
10.The library will reboot itself using the newly
downloaded firmware. This process will take a few
minutes.
Table 5-15 Troubleshooting Table
Problem Solution