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5-20 Chapter 5
Errors and Troubleshooting
Understanding Error States
The partial availability state is caused by one of the following conditions:
Table 5-13 Partial Availability Conditions
Library Status Cause Solution
Date and time not
set
The date and time is not set on
the front panel.
Set the date and time. (See
page 4-27.)
Drive not present The library could not detect all
expected drive modules.
NOTE: Usually this is because a
drive was physically removed
from the library for repair. This
may also occur for a brief time
during an online drive repair.
This condition will continue over
a power cycle.
If a drive is present in the library:
• Power off the library.
• Reseat the drive module.
• Power on the library.
Drive offline Drive(s) taken offline because of
the following:
• Taken offline from front
panel, host computer, or
library controller.
• Drive(s) failed power-on test.
• Drive module board failed
power-on test.
• Failed serial communication
to drive.
• Failed load/unload.
1. Verify that the drive is online.
If not, put drive back online
from the front panel.
2. Power cycle the library.
3. Verify cabling and termination.
4. Check the error log from the
front panel or RMC Web-based
Library Administrator pages
for possible causes.
Drive online
pending
Drive(s) are present and
powered up, but have outdated
firmware.
Update drive firmware.
(See page 6-68.)
Drive firmware
mismatch
Drives are present and powered
up, but have different revisions
of firmware.
Update drive firmware.
(See page 6-68.)
Drive needs
cleaning
One or more drives need
cleaning.
Clean the drive(s). (See page 3-16.)