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Chapter 5 5-31
Errors and Troubleshooting
Troubleshooting Common Problems
Errors and Troubleshooting
Errors & Troubleshooting
Tape stuck in storage slot. • Using the front panel display, open the appropriate door.
Slide the door outward, and remove the magazine.
• Pull the tape out.
• If the magazine is damaged, replace the magazine.
Transport is misaligned.
Transport won’t get a tape.
Tape/drive/transport is
misaligned.
• Run the
Recalibrate Library test (see page 4-33).
• Verify you are using a tape that is compatible with the
drive type.
• Replace the transport assembly (see page 6-28 or
page 6-35).
Media
Cleaning or data cartridge
is incompatible with the
drive.
• Ensure you are using cleaning and data cartridges that
are compatible with the drive type.
DLT Tape Issues
Tape has circular wear
patterns around the hub.
• The drive hub may not be engaging the tape hub properly.
Discard the tape.
Error message appears:
“Drive rejected load of tape”
(error code 101, qualifier
65H)
• Retry the operation. If you continue to get this error with
the same tape discard that tape cartridge.
Tape has dropped a leader. • Inspect the drive and media for damage (see page 5-38)
and discard any damaged media.
• Ensure the drive leader tip is not bent or visibly cut.
Tape stuck in drive. • Try unloading the tape from the library front panel.
• Ensure the backup host software is not reserving the slot.
The backup software needs to cancel the reservation.
Table 5-15 Troubleshooting Table
Problem Solution