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5-28 Chapter 5
Errors and Troubleshooting
Understanding Error States
The simplest way to evaluate the scope of the problem is using the
drive/media log in the remote management card or library. This log
records the last 100 drive/media events, including tape alert events and
read, write, and verify errors. This log also lists the drive and tapes that
were involved in the event. Drives are identified by drive number and
tapes are identified by bar code number or from the slot location.
Table 5-14 Drive and Media Problems
Drives and/or Media with
Problem
Probable Cause
Any tape and one drive Drive might have an error.
One tape and more than one
drive
Tape is damaged.
Several tapes and one drive Error on drive, unqualified or
unsupported media, or old
media. Check media brand and
type, as well as the drive error
log.
Several tapes and more than
one drive
Unqualified or unsupported
media. Check media brand and
type, as well as the drive error
log.
All tapes and all drives Unknown. This will likely
require joint troubleshooting
with the ISV.