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5-32 Chapter 5
Errors and Troubleshooting
Troubleshooting Common Problems
Ultrium Cartridge Memory Issues
A new data cartridge that is
write-enabled is rejected by
the drive.
• Replace the data cartridge.
A new data cartridge that is
write-protected is rejected
by multiple known good
drives.
• Replace the data cartridge.
A cartridge that has data
written to it and is
write-enable is rejected by
the drive.
• The cartridge memory has failed or is damaged. Write
protect the tape, recover the data from the cartridge, and
replace the cartridge.
Connections
Changed drive SCSI ID, but
the new ID is not
recognized by the host
computer.
• Check that all SCSI devices on the same bus have
different ID numbers.
• Reboot the host.
NOTE: If the drive remains at SCSI ID 5, regardless of how
it is set, then the drive isn’t communicating with the library.
Host does not detect the
library.
• Check that the HBA bus type and backup software are
compatible with the library (HVDS or LVDS).
• Check that the library is terminated and properly cabled.
• Ensure the terminator is compatible with the library
(HVDS, LVDS, or single-ended SCSI).
• Check that the library is recognized on the operating
system (see page 2-46).
• Power cycle the library. After the library is powered on,
power on the host.
• If using Fibre Channel, make sure you powered on the
devices in this order: switch, hub, library, and host(s).
Table 5-15 Troubleshooting Table
Problem Solution