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5-16 Chapter 5
Errors and Troubleshooting
Understanding Error States
Understanding Error States
Understanding Error Types
There are several categories of errors that might occur when you are
using the library. Each error category has a different troubleshooting
process, which is described in more detail later in this chapter.
SOLID AMBER LED
Library has a condition
that needs to be noted.
You may still operate
the library in this state.
From the
front panel select:
INFORMATION ->
LIBRARY
INFORMATION ->
LIBRARY STATUS
Tape Media
Tape damaged
Tape write protected
Cleaning cartridge expired
or is incompatible
Server
Hardware problems
BIOS settings
Incorrect drivers
Insufficient memory
Backup Software
Incorrect software
configuration
Configuration changes to
host
SCSI/Fibre Network
Problems
Slow or busy
Data not streaming
Power unstable
SOLID GREEN LED
Library had error, but
recovered.
From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
RECOVERED (SOFT)
ERROR LOG
FLASHING AMBER
LED
Library had an error
and cannot recover
from it. You cannot
operate the library until
the error is resolved.
From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
HARD ERROR LOG
Soft (Recovered)
Errors
Partial
Availability
Errors
Hard
(Unrecovered)
Errors
System Errors
Host Bus Adapter
Driver conflicts
Incompatible HBA
SCSI ID conflict