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5-22 Chapter 5
Errors and Troubleshooting
Understanding Error States
Mailslot open Mailslot door is open. The
library robotics will not move
until the mailslot is closed.
• Ensure the mailslot door is
closed.
• Go to the front panel Operations
menu and open the mailslot
door.
RMC not present Library could not detect the
remote management card.
Ensure the remote management
card is properly seated.
Front panel not
present
Library could not detect the
front panel display.
• Ensure that the front panel
cable is properly connected.
• See page 5-39.
Slave card not
present
Library could not detect the
library slave controller cards.
NOTE: Slave controller cards
are required in all but the lowest
level of the library.
• Ensure the slave card is
present and seated properly.
• Ensure that the fans on the
same level of the library are
moving, and that the slave card
LED is lit. If not, ensure that
the power cables are properly
seated.
• For multi-level libraries, swap
power supplies to verify
whether or not a power supply
is defective.
• With Fibre Channel libraries,
ensure that there is a Fibre
Channel card on each library
level with drives.
Remote
management card
failed
Remote management card failed
power-up test.
• Ensure the remote
management card is properly
seated.
• Power cycle the library.
Table 5-13 Partial Availability Conditions
Library Status Cause Solution