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Chapter 5 5-21
Errors and Troubleshooting
Understanding Error States
Errors and Troubleshooting
Errors & Troubleshooting
Drive critical
error
A critical error has occurred on a
drive.
• Check the drive(s) LED status
from on the library’s back
panel. (See page 5-13.)
• Check the
Drive Event Log from
the front panel or RMC
Web-based Library
Administrator pages for
possible causes.
Drive not on Fibre
Channel
Drive(s) are detected by library
controller, but are not detected
by any of the Fibre Channel
cards.
• Verify that this is your
intended configuration.
• Verify that there are no broken
or bent pins on the SCSI cables
(for standard performance
Fibre Channel cards).
• Tighten all SCSI cables, and
power cycle the library.
• If problem persists, replace the
SCSI cables.
Firmware update
needed
A library component has
firmware that is different from
the rest of the library.
Update library firmware.
(See page 6-68.)
Library fan
failure
A library card cage fan has
failed.
Check the fan to see if it is getting
power.
Magazines
missing
Library could not detect all the
magazines.
Ensure that all magazines are
installed.
Door open One or more tape doors are
open. The library robotics will
not move until the door is closed.
Ensure that doors are closed.
Incompatible
magazine(s)
The magazine is incompatible
with the drive type.
Ensure that the magazine type is
the same as the drives installed in
the library. A logo on the magazine
indicates the drive type.
Table 5-13 Partial Availability Conditions
Library Status Cause Solution