¶ Search for an existing authorized program analysis report
(APAR) that is similar to your problem.
¶ Search for an available program temporary fix (PTF) for the
existing APAR.
¶ Order the PTF if it is available.
¶ Create an Electronic Technical Response (ETR) problem report
to get assistance from an TSM service representative.
Describing the Error with Keywords
When you use IBMLink/Servicelink or call your service
representative, accurately describe the problem so that the service
representative may quickly help you solve the problem. Identify the
processing error with a full set of keywords whenever possible. A
keyword is a word or an abbreviation used to describe a single
aspect of a program failure. Each keyword describes an aspect of a
processing error.
The following example displays the necessary set of keywords:
56480200n R312 type command function
Where Represents
56480200n Component identification keyword
R312 Release level keyword
type Type-of-failure keyword
command Command keyword
function Function keyword
Component Identification Keyword
The component identifiers for TSM are listed below:
Server Platform Component ID
DRM 5697-DRM
AIX 5697-TSM
AS/400 5697-TSM
HP-UX 5697-TSM
Sun Solaris 5697-TSM
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Version 3 Release 7