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Modular Messaging features
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
5-13
! The administrator log, which contains events and errors that are
of interest to system administrators.
! The active alarms log, which contains information about alarms
that are currently active on the system. This log provides a
primary tool when problems occur.
! The resolved alarms log, which contains a history of and
information about alarms that have been raised and then resolved
on the system. This log can be useful in analyzing problems and
trends in the system.
For information on configuring serviceability and on displaying event,
error, and alarm logs, see Avaya Modular Messaging Release 2
Messaging Application Server Administration Guide for Avaya Modular
Messaging with the Avaya MAS and MSS, 11-300243.
MSS alarms and logs
The Message Storage Server (MSS) has an application-level maintenance
infrastructure that provides automatic error recovery from many software
failures. The MSS raises alarms for hardware or software failures for
which automatic recovery actions are unsuccessful and a notification of
the alarm condition is sent to Avaya Services. The MSS also monitors
each MAS on a regular basis and raises an alarm if an MAS becomes
unresponsive for an extended period of time. This extended period of
time, known as the time-out value can be configured, and can even be set
to 0 to disable the time-out.
The MSS hardware platform includes a Remote Maintenance Board
(RMB) that autonomously raises an INADS alarm in the event that an
MSS processor fails or in response to various environmental problems.
The Avaya MSS uses a series of logs that provide a view of activities,
errors, and alarms. Reviewing the logs allows a system administrator to
reach a quick understanding of overall system status. MSS logs are
available from Web-based administration pages.
Logs record events that are useful for preventive maintenance, for
diagnosing problems and troubleshooting the server, and for spotting
trends or estimating future needs.
Log information is organized as follows:
! The Administrator’s log, which contains events and errors that
are of interest to system administrators. Administrative events
can include problems that directly affect message processing,
such as full subscriber mailboxes and undeliverable messages.