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Modular Messaging interfaces
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
4-27
Unified Communication Center Speech Access
Unified Communication Center Speech Access (UCC Speech Access) is a
complementary Avaya product providing a speech user interface that
supports all versions of Modular Messaging.
Using speech recognition and text-to-speech technology, UCC Speech
Access communicates with callers in spoken English, enabling mobile
professionals to access business computer resources from any telephone.
UCC Speech Access also provides access to voicemail messages, Call
Answering, and follow-me/hold-my-calls filtering.
Further, with the use of Avaya Unified Communication Center,
subscribers can launch phone calls, be they single-party or multi-party
conference calls, all from a single session.
UCC Speech Access also provides e-mail reading capabilities. Modular
Messaging—MSS subscribers do not have access to corporate e-mails
from the Modular Messaging TUIs. However, they can use UCC Speech
Access for text-to-speech conversion of corporate e-mail messages.
With all versions of Modular Messaging, UCC Speech Access can
provide, among other things, speech access and voice control of voice and
corporate e-mail messages.
UCC Speech Access enables subscribers to create and to access private
messages. For more information, see Message Privacy
on page 5-42.
For more information, see the UCC Speech Access client product
documentation (Site Preparation Guide, Installation Guide, and Wallet
Card) available at http://support.avaya.com.