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Avaya Modular Messaging Concepts and Planning Guide
4-30 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
Reporting capabilities
Modular Messaging provides a Reporting Tool that administrators can use
to generate predefined reports for monitoring voicemail system usage,
planning capacity, and tracking system security.
Report information is taken from the transaction database and generated
for the voice mail domain. Some reports can also generate MAS-specific
or subscriber-specific information.
MAS reports Using the Reporting Tool, administrators can generate the following MAS
reports:
! Hourly Statistics
This report records information about the number of incoming
and outgoing calls for each hour in a specified time period. This
information is useful for monitoring call activity across the voice
mail domain. The Hourly Statistics report assists in capacity
planning.
! Login Failures
This report records information about unsuccessful mailbox
logins due to an incorrect password or invalid mailbox number
being entered. This information is useful for monitoring system
security for the voice mail domain.
! Port Statistics
This report records incoming and outgoing call information for
each port configured in the voice mail domain. This information
is useful for monitoring port usage.
! System Usage
This report records call and messaging statistics for the voice
mail domain. This information is useful for monitoring the usage
of the system.
! User Mailbox Statistics
This report records information about telephone calls and
messages received by each subscriber in the voice mail domain.
This information is useful for monitoring mailbox usage.
! Basic Metrics
This report records statistics on messaging activity in the voice
mail domain. It includes general information on TUI usage and
statistical information on subscriber TUI logins. The contents of
the Basic Metrics report are the core Key Performance Indicators