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Support for message and call notification
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
9-7
Modular Messaging—Microsoft Exchange and Modular Messaging—
IBM Lotus Domino support up to a maximum of 100,000 subscribers in a
voicemail domain. Of these, 7,000 subscribers can be MWI-enabled.
Subscribers can be MWI-enabled through system administration.
Administrators can use a class-of-service attribute to disable MWI for
subscribers that cannot receive MWI notification.
Using MWI Subscribers set up rules for using MWI on the Assistant page in
Subscriber Options. MWI rules are created by selecting values in the
following rule description:
“If [message type] messages, with [importance], have arrived, set my
message waiting indicator.”
An example rule might be:
“If [voice] messages, with [high importance], have arrived, set my
message waiting indicator.”
Subscribers can enable or disable MWI rules in Subscriber Options.
When messages meet an MWI rule, subscribers are alerted by either a
lamp indicator on their telephone, or an audible tone (stutter dialtone)
when they pick up the receiver. The indicator is reset when they open the
message in the e-mail client or save or delete the message by using the
TUIs.
Subscribers that use the Avaya IP Softphone application to access
Modular Messaging messages can use the ‘Picture of Phone’ tab to view
MWI.
MWI in offline mode New messages, including Call Answer messages will not activate MWI, if
those messages are received when either the message store or the MAS on
which the MWI server resides is not accessible. These messages activate
MWI only when both are operational again
For more information on using MWI, see Avaya Modular Messaging
Subscriber Options, 585-310-789 (Issue 2).
Configuring MWI Administrators can use the voice mail system configuration (VMSC) tool
on the MAS to enable MWI at the system level. Once MWI is enabled for
the system, administrators can edit the MWI class-of-service (COS)
parameter on the MSS, to control the number of subscribers enabled for
MWI.
MWI-enabled subscribers can set up rules for MWI from Subscriber
Options. The rules can be enabled or disabled using Subscriber Options.
Resetting MWI
manually
Modular Messaging provides customers the ability to manually reset
MWI (by restarting the MWI service), to ensure that:
! The MWI always reflects the correct status of new messages