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Avaya Modular Messaging Concepts and Planning Guide
6-4 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
! Messages sent external to Modular Messaging—MSS, such as
those sent via SMTP/MIME networking or those sent by the
Notify Me feature, may be dynamically routed by:
— standard SMTP e-mail DNS mail exchanger (MX) lookup,
with preference to local /etc/hosts entries or
— by configuring a single outgoing e-mail gateway
! When messages are sent outside the customer's network, for
example Notify Me messages sent to e-mail-accessible paging
systems, consideration should be given to:
— exposing the internal DNS host name of the MSS server
— whether the customer's inbound e-mail gateways will allow
incoming e-mail (from the Internet) to be delivered into the
subscriber's Modular Messaging mailbox.
Avaya neither recommends nor discourages allowing Internet
e-mail delivery into Modular Messaging mailboxes. However if
Internet e-mail can be delivered into a Modular Messaging—
MSS system, Avaya strongly recommends any such e-mail be
filtered through the customer's normal spam and virus checking
mechanisms before delivery.
Local mailbox numbers
Subscribers can use local mailbox numbers to address any Avaya
Modular Messaging subscriber within a voice mail domain. Traditional
voicemail systems typically use this form of addressing. From the PC user
interface, Modular Messaging—MSS subscribers can address messages
to local mailbox numbers in the format nnnn@domain.com, where nnnn
is the mailbox number and domain.com is the e-mail domain name used
for the e-mail addresses of Modular Messaging mailboxes.
Within a voice mail domain, all local mailbox numbers must have the
same number of digits, and each local mailbox number must be unique.
Unlike many voicemail system, Modular Messaging does not require the
mailbox number of subscribers to be the same as their telephone
extension numbers
The number of digits that a local mailbox number can have is:
! Modular Messaging—MSS: At least two digits and a maximum
of ten digits
! Modular Messaging—Microsoft Exchange and Modular
Messaging—IBM Lotus Domino: At least two digits and a
maximum of ten digits