Filter
Top Products
Avaya Modular Messaging Concepts and Planning Guide
4-6 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
! Goto
! Conditional goto
! Send message (to mailbox or e-mail address)
! Termination (disconnection, default automated attendant or to
mailbox logon)
These actions can be combined as required to produce useful applications.
There is enough flexibility to duplicate, or at least approximate, the
functionality of certain Aria mailbox types.
Scheduling capabilities of Caller Applications
Caller Applications provide scheduling capabilities that determine the
behavior of Caller Applications, depending on the time of day. The Caller
Application routes callers as per the definitions of the schedule created for
a conditional branch within the application.
For example, a schedule can be created such that:
! When the schedule is active, callers are transferred to live help
! When the schedule is inactive, callers are transferred to a
mailbox, where they can record a message
Caller Applications also enable administrators to specify the hours during
which the schedule is active, in a week.
Caller Application schedules are weekly and recurring and do not permit
any exceptions to this recurrence.
For more information, see Avaya Modular Messaging Caller
Applications, EF-MES2141-01, available in the Messaging White Papers
Resource Library on the Avaya website (www.avaya.com).
The subscriber interface
The subscriber interface interacts with authenticated subscribers,
providing them access to mailboxes, from a touch-tone telephone. When
subscribers are away from the office, they can dial into their mailboxes
from the TUI to check their messages. This interface cannot be extended.
Earlier versions of Modular Messaging provided only an Octel
Aria-based telephone user interface (TUI). Modular Messaging—MSS
Release 2 offers subscribers an additional TUI option that is similar to the
TUI of Intuity AUDIX and Definity AUDIX voice messaging systems.
Administrators can assign subscribers the TUI of their choice, on a
class-of-service (COS) basis.