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Avaya Modular Messaging Concepts and Planning Guide
6-12 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
Multiple mailboxes and alias extensions
Modular Messaging enables administrators to configure schemes that
support:
! Multiple extensions per mailbox
! Multiple mailboxes per extension
Multiple extensions per mailbox
Modular Messaging systems enable a mailbox to have more than one
extension number.
A mailbox can have one primary extension number and one or more
secondary extension numbers. A secondary extension number is an
alternate number that callers can dial to interact with a subscriber.
A secondary extension number provides subscribers a separate number
for direct reception of fax messages and enables callers to use an existing
Caller Application. A secondary extension can also be used if each line
appearance on the telephone set has a different telephone number.
Secondary extensions can also be used by individuals who have multiple
offices with separate extensions, or by small teams where members have
their own extensions but need to share a mailbox.
With Modular Messaging—MSS Release 1.1, administrators could
configure a mailbox to have a maximum of ten secondary extensions.
With Modular Messaging—MSS Release 2, Modular Messaging—
Exchange, and Modular Messaging—Domino, administrators can
configure a mailbox to have as many secondary extensions as required.
The number of secondary extensions is limited only by the amount of
storage space available.
Notes:
! Modular Messaging—Exchange with Microsoft Exchange Server
5.5
3
does not support the multiple extension feature.
! Modular Messaging—Domino does not support Caller
Applications on secondary extensions.
Call Answer support By default, the Call Answer behavior for the secondary extension
numbers is the same as it is for the primary extension. Thus, callers would
get to hear the same greetings and prompts, irrespective of which
3. New installations of Modular Messaging do not support Microsoft Exchange 5.5 server.