Filter
Top Products
Avaya Modular Messaging Concepts and Planning Guide
5-22 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
! Messaging with e-mail clients in offline mode
Modular Messaging—Exchange and Modular Messaging—
Domino support offline messaging with the e-mail clients in
offline mode. Modular Messaging—MSS with Client Add-in for
Microsoft Outlook support offline messaging sessions. For more
information, see Messaging with e-mail clients in offline mode
on
page 5-25.
! Messages copied to local or network folder
Any messages copied to a local or network folder (personal or
public) are available for replay in offline mode.
Offline Call Answer
In the event that a message store server is not reachable, Modular
Messaging continues to provide basic Call Answering functions to
callers. Callers can continue to leave voice messages or fax messages for
subscribers. With Modular Messaging—Exchange and Modular
Messaging—Domino, if the message store is offline, the MAS continues
to transfer fax calls to the third-party fax server. If the third-party fax
server is offline, the MAS will hang up the call if the fax server does not
answer.
From the caller’s point of view, operation is close to normal, with a
significant difference being that subscribers’ greetings are not available
and are replaced by a pre-recorded phrase “Please leave a message for...”
followed by the recorded name of the subscriber. If subscribers do not
have a recorded name, the system plays a text-to-speech rendition of the
subscriber’s display name.
Under these circumstances, some features such as Call Me, Notify Me,
MWI, and certain Caller Applications are not available or may be delayed
until the message is actually delivered.
When operating in an offline mode, the MAS queues any new Call
Answer messages in a local store until the message store server is online.
The MAS also queues Notify Me messages for delivery.
Once the MAS re-establishes connection with the message store server,
Modular Messaging delivers accumulated Call Answer messages and
Notify Me messages to the message store server. Call Me and MWI are
activated for queued messages after the delivery of the accumulated
messages.