Filter
Top Products
Support for message and call notification
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
9-9
Call notification
Call notification includes:
! Caller-requested Notify Me
! Find Me
! Intercom paging
! Call screening from Automated Attendant
! Single number access
Caller-requested Notify Me
Using the Caller-requested Notify Me feature, subscribers can be notified
of missed incoming calls, if requested by the caller.
With Caller-requested Notify Me, subscribers can enable a service that
prompts callers to request that the subscriber is notified of their call, by
sending a message to the subscriber. The caller does not have to leave a
message for this notification to happen. When caller requested
notification is enabled, callers hear the following prompt:
“To have <name of subscriber> notified, press [9] now”
The notification message can contain the telephone number of the caller
as well as additional information. When a caller requests that the
subscriber be notified of a missed call, Avaya Modular Messaging sends a
text message to the e-mail address specified by the subscriber for
notification. This may result in a page or SMS message due to capabilities
provided by the pager or the SMS system.
With the caller-requested notification option, subscribers can be notified
of calls even if the automatic notification option is disabled or if the caller
does not leave a message.
A caller-requested notification message may also be sent to the inbox of a
subscriber. This notification message can be used in the following ways:
! Third-party notification applications can monitor the inbox of a
subscriber and send a notification message when a notification
message is detected. For example, Microsoft Outlook provides a
way of editing Exchange server rules that execute even when
Microsoft Outlook is not in use or connected to the Exchange
server. Such rules can be made to forward an incoming message,
or send a notification, to a specified e-mail address, such as a
gateway to an SMS network. (Applicable only to Modular
Messaging—Microsoft Exchange)