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Avaya Modular Messaging Concepts and Planning Guide
4-4 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
If the system Automated Attendant has been configured to support
multiple languages, Call Answer callers can select a language for all
subsequent system prompts and announcements. Callers are given the
opportunity to select a language before the system plays the subscriber’s
personal greeting or the system greeting.
For more information on selecting a language, see Avaya Modular
Messaging Release 2 Telephone User Interface Guide, 11-300240.
Options available when using the CCI
When a caller reaches the mailbox of a subscriber and is presented the
CCI, the CCI plays the options the caller can use to leave a message for
the called subscriber.
Note: If a Caller Application is associated with a called extension
and the call is then redirected to the TUI, the Caller
Application is executed instead of the default CCI call
handling.
When presented with the CCI, callers can:
! Listen to the active greeting
! Listen to the instructions for recording messages
! Record and send a voice message or send a fax message. Modular
Messaging—MSS subscribers can also send a fax message with
voice annotations.
! Set delivery options and send the message. Delivery options
include marking a message urgent, marking a message private,
and including a fax message.
Note: An MAS-administrative setting determines if callers
can leave private Call Answer messages. For more
information, see Creating private Call Answer
messages on page 5-44.
! Exit from the CCI
! Transfer the call to the system operator
! Log in to a mailbox
! Transfer to another mailbox
For more information on using the CCI, see Avaya Modular Messaging
Release 2 Telephone User Interface Guide, 11-300240.