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Modular Messaging interfaces
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
4-11
when subscribers move a message from the Saved category to the New
category, the system activates MWI.
Saved Messages
Messages in the Saved category do not activate MWI.
Call Answer
greetings
Subscribers can set up the Modular Messaging TUIs to play personalized
greetings to callers.
Note: If a called extension is associated with a Caller Application
and the call is redirected to the TUI, the Caller Application is
executed instead of the default CCI call handling. In this
case, when callers reach a subscriber mailbox, they hear the
menus or announcements of the Caller Application, instead
of the subscriber greeting.
The Modular Messaging TUIs support the following types of greetings:
! Personal greeting
Subscribers can use this greeting to greet all callers that reach
their mailboxes.
! Extended Absence Greeting (EAG)
Subscribers can use the EAG to inform a caller that they are away
from office and may have infrequent or no access to their
messages. Callers cannot dial-through an EAG.
! Optional greetings
Modular Messaging provides two optional greetings: Optional
Greeting 1 and Optional Greeting 2. Subscribers can use these
optional greetings to administer a call type, also known as Call
Handling. With the Call Handling feature, subscribers can
administer the system to differentiate between calls that reach a
mailbox because an extension is busy (Busy calls) or because
there is no answer (No Answer calls). Subscribers can decide
which optional greeting to activate for Busy calls and No Answer
calls.
Note: Modular Messaging can differentiate between Busy
calls and No Answer calls only if the telephone
system provides this information for Call Answer
calls.