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Modular Messaging versions
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
2-3
is stored on the corporate e-mail system. Subscribers can use the Modular
Messaging telephone user interfaces (TUIs) to access messages stored on
the MSS, and use Unified Communication Center (UCC) Speech Access
for telephone access to voice messages and e-mails stored on Microsoft
Exchange or IBM Lotus Domino. From the desktop, an IMAP4
compatible e-mail client provides access to messages stored on both the
MSS and the corporate e-mail system.
As a standalone messaging solution, Modular Messaging—MSS is an
ideal solution for organizations that have traditional voicemail usage and
that intend to maintain separate e-mail and voicemail systems.
This configuration is likely to be attractive to customers that desire
independent voicemail and corporate e-mail systems for reasons of
overall messaging reliability. Modular Messaging mailboxes on the
Avaya MSS store voice messages, fax messages, text messages, and
binary attachments that subscribers receive. These Modular Messaging
mailboxes are independent of the mailboxes on the corporate e-mail
system that receive and store corporate e-mail messages. Because the
voicemail and e-mail systems are independent of each other in this
configuration, if one of the systems is down, the other is still likely to be
available.
Subscribers can use different devices, such as a touch-tone telephone or a
desktop PC, to access messages stored in their Modular Messaging
mailboxes.
The following access media provide subscribers unified access to
messages:
! A touchtone telephone for access to voice and fax messages.
! Unified Communication Center Speech Access (UCC Speech
Access) for telephonic access to voice and fax messages and to
corporate e-mail messages.
! Avaya Client Add-in for Microsoft Outlook for Outlook access to
all messages. Voice, fax, and text messages in the Modular
Messaging inbox can be accessed with the same client used to
access corporate e-mail messages.
! Modular Messaging Web Client for access to voice, fax, and
corporate e-mail messages from a Web browser.
! A standards-based e-mail client for desktop access to voice, text,
and fax messages. Modular Messaging—MSS supports IMAP4
and POP3 e-mail standards and text messages, allowing
subscribers to access their Modular Messaging mailbox by means
of standards-based e-mail clients. These messages are stored in an
inbox separate from the corporate inbox that receives e-mail
messages from the corporate e-mail system.