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Modular Messaging interfaces
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
4-13
key on their touchtone keypads. Callers that are using a TTY
device that cannot enter touchtones after a call is in progress
cannot select the TTY language in order to leave a message.
Multilingual support for Caller Applications.
A Caller Application can contain interact with callers in different
languages.
A Caller Application runs in the default TUI language for the voice mail
domain, unless a caller has previously interacted with the Automated
Attendant and has chosen a different language.
When a multilingual Caller Application replaces the system Automated
Attendant, only the default TUI language defined for the voice mail
domain is played to callers, provided this language exists in the Caller
Application. Callers are not provided an opportunity to choose a language
before the Caller Application starts to run. However, Caller Applications
can be modified to offer callers a choice of languages by providing a
suitable interface. One way to do this is to create a Caller Application that
collects the caller’s choice of language, and which branches to other
Caller Applications according to their choice.
For more information, see Avaya Modular Messaging Caller
Applications, EF-MES2141-01, available in the Messaging White Papers
Resource Library on the Avaya website (www.avaya.com).