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Avaya Modular Messaging Concepts and Planning Guide
4-12 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
Multilingual support
Administrators can configure the system so that the Modular Messaging
telephone user interfaces (TUIs) supports multiple languages.
Administrators and subscribers can use these languages as follows:
! Administrators can identify one language as the default language
for the system. The TUIs plays all announcements and prompts in
this language, unless otherwise instructed.
! Administrators can assign up to three languages to the Automated
Attendant. TTY/TDD may be assigned as one of the languages.
! Subscriber Options lets subscribers select their preferred TUI
language for their mailbox, out of nine maximum languages
loaded on the system. All TUI prompts are played in the selected
language. If subscribers do not specify a language, the system
uses the default language. The language selected for the mailbox
is used for logged in messaging sessions and not for Call Answer
sessions.
Multilingual support for subscriber log-in. The prompts that a subscriber
hears when logging in to the system are played in the default language of
the system, up to the point of logging in. Once the subscriber successfully
logs in to the mailbox, all subsequent prompts are played in the language
administered for the mailbox.
Multilingual support for Automated Attendant. Administrators can assign
multiple languages to the Automated Attendant, so that when the
Automated Attendant greets callers, callers can select the language they
prefer. All subsequent prompts and announcements from the Automated
Attendant, caller applications, and Call Answer during that call are played
in the selected language. Callers calling from TTY devices can select
TTY/TDD as a language.
Multilingual support for Call Answer. When callers reach the subscriber
mailbox, they are given the opportunity to select a language, provided
multiple languages are assigned to the Automated Attendant. All
subsequent prompts and announcements during that Call Answer session
are played in the selected language. If multiple languages are not defined
for the system Automated Attendant, the default system language is used
for the duration of the Call Answer session.
Note: Callers calling from TTY devices may not be able to leave
Call Answer messages if their TTY device cannot dial
touchtones after a call is in progress.
Modular Messaging presents a list of language options to
callers as the first prompt they hear when calling in to the
system. TTY is one of the language options provided. Callers
can select the desired language by pressing the appropriate