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Avaya Modular Messaging Concepts and Planning Guide
2-4 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
Note: Access to a subscriber mailbox from standard-based
clients can be restricted by means of administrative
settings. For more information, see The Privacy
Enforcement Level privacy parameter on page 5-45.
A fax-capable solution, Modular Messaging—MSS makes use of native
fax resources to enable subscribers to send fax messages and to enable
callers to leave fax messages. Callers can also leave a message that
contains a voice introduction, followed by a fax, resulting in a single
message with both voice and fax components.
Note: H.323-based IP integration currently does not support fax
messaging.
Modular Messaging—Exchange and Modular Messaging—Domino
A Modular Messaging—Microsoft Exchange or Modular Messaging—
IBM Lotus Domino system is a voice messaging front-end that integrates
with an existing Microsoft Exchange or IBM Lotus Domino e-mail
system, providing a unified message store for all messages.
The existing e-mail system serves as the message store for corporate
e-mail messages, voice messages, and fax messages.
In Modular Messaging with e-mail servers, voicemail is merged into, and
hence relies on, the Microsoft Exchange or IBM Lotus Domino e-mail
infrastructure. Modular Messaging is designed in a ‘store-and-forward’
fashion, so it continues to operate during network or e-mail outages.
During such outages, full functionality is not available, but the system
continues to provide basic Call Answer and limited access to recent Call
Answer messages.
Modular Messaging—Microsoft Exchange and Modular Messaging—
IBM Lotus Domino provides subscribers access to voice, fax, and e-mail
messages from a single graphical user interface (GUI) - their existing
e-mail client.
For unified access to messages, subscribers can use the following access
media:
! A touchtone telephone for access to all messages.
! Unified Communication Center Speech Access (UCC Speech
Access) for telephonic access to all messages.
! Microsoft Outlook e-mail client for desktop access to all
messages, using the Client Add-in for Microsoft Outlook (Not
applicable to Modular Messaging—IBM Lotus Domino).