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Avaya Modular Messaging Concepts and Planning Guide
8-6 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
! Auto Attendant: This is an optional feature provided by Modular
Messaging, and which allows initial call handling.
! Direct Call: Permits automatic login. When subscribers dial the
hunt group, they need to enter only their password for mailbox
access.
! External Call ID (ANI): The switches passes on the identification
of external callers to the Modular Messaging system.
! Internal Call ID: The switches passes on the identification of
internal callers to the Modular Messaging system.
! Message Waiting: The ability of the switch support Message
Waiting Indicator (MWI), by controlling the light (on/off) and
stutter dial tone on telephone sets.
! Multiple Call Forward: Multiple Call Forward or Double Call
Forward supports transferring calls to two or more recipients,
while providing the system greeting of the original recipient. This
feature works only when all extensions have coverage to
voicemail. For example, if A calls B, and the call is automatically
diverted to C, if C does not answer the call, the call is transferred
to the voicemail system. The integration retains the Call ID of B,
the original target of the call, and plays the target that B has
activated. The benefit of this feature is that a call may be
transferred more than once, without losing the original Call ID
(as long as the call continues to forward to voicemail), and callers
would still hear the greeting of the original target.
! Multiple Greetings: Enables subscribers to have multiple
greetings, depending on the call condition. For example,
subscribers can activate a greeting for when the extension is busy,
and another greeting for when there is no response. This feature
can only be used when supported by the switch.
! Outcalling: The ability of the switch to support outcalling
features, such as Find Me, Call Me, and so on.
! Return to Operator: Enables callers to dial 0 (zero) during Call
Answer, to transfer the call to an operator. If the operator does not
answer the call, callers hear the greeting activated for the
subscriber mailbox.
! Transfer to Messaging: The Avaya Communication Manager
software provides a feature to transfer to messaging, known also
as Transfer to AUDIX. This feature allows an associate, such as
an administrative assistant who receives a call either because they
are the first coverage path, or because the caller pressed zero
from a mailbox, to transfer the caller directly to the mailbox
associated with the originally dialed number. The transferring
party does not have to re-enter the originally called number, nor