Filter
Top Products
Avaya Modular Messaging Concepts and Planning Guide
7-10 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
extensions per mailbox feature. For more information, see Multiple
extensions per mailbox on page 6-12.
Single extension per mailbox (single DID fax delivery). This method uses a
single number to reach a subscriber mailbox for both voice and fax calls.
The call comes through the switch and is forwarded to the subscriber
mailbox on such conditions as:
! The extension is busy
! The extension rings but there is no answer
! The system has been configured to forward all calls
However, if the subscriber answers the call before it is forwarded to the
mailbox, they must manually transfer the call back to their mailbox on the
server, in order to receive the fax.
Multiple extensions per mailbox (dual DID fax delivery). This method uses
two different numbers to reach a subscriber mailbox—one for voice
messages, the other for fax or voice-and-fax
1
messages. Both calls come
through the switch and are integrated into a single mailbox. This method
requires no intervention by the fax recipient.
Fax Call Answer with Modular Messaging—MSS
The MAS receives the fax and delivers it to the MSS.
Fax Call Answer with Modular Messaging—Exchange and Modular
Messaging—Domino
The MAS detects the fax tone, identifies the mailbox information, and
transfers the call to a customer-provided third-party fax server along with
the necessary mailbox information. The third-party fax server then
receives the fax and puts it into the mailbox.
Reviewing fax
messages
When subscribers log in to their mailboxes from the Modular Messaging
TUI, they are informed of how many new messages they have, including
new fax messages. When subscribers choose to review fax messages, the
system plays the message header information. Header information
includes the types of message (fax), the name or number of the sender, if
available, the date and time of receipt of the messages, and the number of
pages the fax contains.
Subscribers can use the TUI options to respond to a fax message, in much
the same way as they can to voice or e-mail messages.
Subscribers can:
! Forward a message with or without a voice annotation.
1. Only the Modular Messaging—MSS version supports voice-and-fax Call Answer messages.