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Avaya Modular Messaging Concepts and Planning Guide
6-6 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
All local and remote subscribers can use Numeric Addressing.
Additional forms of addressing from the TUI
In addition to local mailbox numbers and Numeric Addresses, Modular
Messaging supports two custom forms of addressing messages from the
Modular Messaging telephone user interfaces (TUIs). These forms are
needed because the TUIs do not provide a facility to enter alphabetic
characters easily. The two forms of addressing are:
! Dial-by-Name
! Network address
When subscribers address messages from the TUIs, the system confirms
the correct entry of each recipient’s address, by playing the name of each
recipient. If the subscriber has a recorded name, the recorded name is
played. For example, if there are multiple subscribers with the name Jim
Smith, subscribers hear Jim Smith speaking his own name. If no recorded
name is available, the system uses text-to-speech (TTS) to play the name
of the recipient. Modular Messaging—MSS systems support 250,000
names, each of which can have a spoken name.
Dial-by-Name Dial-by-Name is a method of addressing messages by spelling the name
of the recipient using the keys on the telephone keypad.
Note: With Dial-by-Name, if a remote subscriber’s spoken name is
not available, the TUI speaks their display names using
text-to-speech technology. Consider this when setting up a
format for display names.
Administrators can configure the properties of the Dial-by-Name mode of
addressing, so that when matching names, Dial-by-Name uses either of
the following:
! The name of the recipient
! The e-mail address of the recipient.
Avaya recommends matching by e-mail addresses only if the names of
recipients are not easily mapped to a telephone keypad. This mode of
addressing (matching by e-mail address) is useful when the name of the
recipient includes characters (such as Chinese) that are not part of the
Latin character set.
The Voice Mail System Configuration (VMSC) tool on the MAS enables
administrators to configure Dial-by-Name properties and to select
matching by name or by e-mail address.