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Modular Messaging features
November 2004
Avaya Modular Messaging Concepts and
Planning Guide
5-43
! Unified Communication Center (UCC) Speech Access
! Microsoft Outlook with Client Add-in for Microsoft Outlook
! Standards-based e-mail clients
Standards-based e-mail clients support creating private messages
only if the client uses the standard RFC822 privacy or sensitivity
message header. Modular Messaging treats ‘private’,
‘confidential’, or ‘personal’ messages originating from a
standard-based e-mail client as private messages.
Callers can create private messages when using the Avaya Common
Caller Interface (CCI) to leave Call Answer messages, provided
administrators have configured the system to allow private Call Answer
messages. For more information, see Creating private Call Answer
messages on page 5-44.
Accessing private messages
Modular Messaging supports subscriber access to private messages as
follows:
! When subscribers access a private message from any of the
Modular Messaging TUIs, the TUI announces that the message is
private, before playing the message. Depending on the Privacy
Enforcement Level (PEL) setting, the TUIs may restrict
subscribers from forwarding private messages or from replying to
private messages with the original message attached. For more
information, see The Privacy Enforcement Level privacy
parameter on page 5-45.
! When subscribers access a private message from the Modular
Messaging Web Client application, the application provides a
visual indicator for private messages. Irrespective of the
administered PEL setting, Modular Messaging Web Client
restricts subscribers from forwarding private messages or
replying to the sender of a private message, with the original
message attached.
Note: When subscribers play a voice message locally on
the PC, they have the option to save the voice file on
the PC. In addition, Windows Media Player also
caches the voice file on the PC. Hence, to enforce
maximum privacy, administrators can configure
Modular Messaging Web Client to support only
dual-connect mode. This prevents voice messages
from being played locally on the PC, downloading of
voice messages, and caching of voice messaging on
the PC.