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Avaya Modular Messaging Concepts and Planning Guide
9-2 November 2004
Avaya Modular Messaging Concepts and
Planning Guide
Message notification
Message notification includes:
! Call Me
! Notify Me - Automatic
! Message Waiting Indicator
Call Me
With Call Me enabled, Modular Messaging calls subscribers at a
designated telephone number or telephone list, when subscribers receive a
message that meets specified criteria. The criteria for requesting Call Me
are set by subscribers using rules. For example, subscribers can choose to
be informed of all urgent messages that arrive in their mailbox during
their morning commute.
Once a message has activated Call Me, subsequent messages will not
activate Call Me again until the subscriber logs into the mailbox. Once the
subscriber has logged in to the mailbox, the next message that meets the
specified criteria will trigger Call Me again.
Note: Modular Messaging—MSS subscribers cannot activate Call
Me for corporate e-mail messages that are received in a
separate mailbox on the corporate e-mail server.
Subscribers can designate a list of telephone numbers for Call Me. If there
is no answer at the first number in the list, a call is directed to the next
number in the list and so on, until the subscriber answers. To answer a
Call Me call, the subscriber logs in to Avaya Modular Messaging and
reviews the message or messages. Call Me also provides support to
pagers.
The Call Me Server includes a Call Me service and a Mailbox Monitoring
service for monitoring subscriber mailboxes. The Mailbox Monitoring
service periodically checks subscriber mailboxes for new messages that
meet the criteria set for Call Me.
When the Mailbox Monitoring service detects a message that meets
subscriber-specified criteria, the Call Me Server dials the numbers in the
telephone list of the subscriber.
With Modular Messaging—MSS, broadcast messages may activate Call
Me.