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Installation and Operation
173
EPacking and Shipping the
Library
This appendix describes the procedures for:
Returning the library for service
Packing the library
Returning the library for service
If you need to return the library to the factory for service, contact
your service provider. If your service provider instructs you to
return the library directly to Exabyte, contact Exabyte Direct Sales
to obtain a Return Materials Authorization (RMA) number and
the shipping address (see page 10). When you have the RMA
number, follow the shipping instructions on the following pages.
➤ Important If you are returning the library for
service, remove and keep all cartridges, cartridge
magazines, SCSI cables, terminators, jumpers,
power cables, and keys.