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Chapter A: Tips and Troubleshooting A-13
About Your Music System
If you make a call to Sonos Customer Support, you may be asked for specific details
regarding your Sonos Multi-Room Music System. You can find this information by
choosing one of the following options:
•From the Music menu on your Sonos Controller, select System Set-
tings>About Your Multi-Room Music System.
Or,
• From the Sonos Desktop Controller for Windows menu bar, select Help>About
Sonos Desktop Controller.
Or,
• From the Sonos Desktop Controller for Macintosh menu bar, click
Sonos>About Sonos.
Support Diagnostics
Support Diagnostics should only be accessed when you are talking with a Sonos
Support representative. (Go to www.sonos.com/support/phone_support to find
the correct telephone number for your country.) For general Sonos support
information, go to www.sonos.com/support.
Using the Desktop Controller
1. From the File (or Sonos) menu, click Preferences.
2. Click the Diagnostics tab.
3. Click Submit Diagnostics if you are instructed to by your Sonos Support
representative.
Can’t Find What You’re Looking For?
If you can’t find the answer to your question in our documentation, please visit our
Frequently Asked Questions (FAQ) pages at www.sonos.com/support or ask us a
question at http://faq.sonos.com/ask.