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Chapter 6 Measures in Abnormalities
III-113
6
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The following error can also occur.
• The area overflow under the directory of installation destination directory\etc.
Not only log files, but trace and internal socket paths at the time of the fault occurrence are stored here. So when the
capacity is filled up, the iSM server will not work.
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Because the cause of server fault is unknown, necessary information for fault analysis should be gathered when you ask
us for investigation.
You may gather the necessary information by executing the following command.
(1) Log on as the Administrator.
(2) Execute [Difficulty Information Gather] from the [Server Menu].
(3) Check that the directory iSMgather is created under the directory where the iSM server is installed when a
directory is not specified, and under the specified directory when one is specified.
Server fault information gathering can be performed from a client. For details, refer to 6.2.4 “Information Gathering
Method when Client Fault with Unknown Cause”.
To gather information at occurrence of an iSM fault, collect a subsystem log (default) as part of fault
analysis information. If the subsystem log is collected, it takes time to collect fault analysis information.