NDA-30103 Revision 4 Page 89
OpenWorX Business Attendant System User Guide Using the Wave File Recording Features
Working with Recorded Calls
The Business Attendant System gives attendants the capability to record and play
back call conversations. If configured, the Business Attendant System will
automatically record a number of calls and save them as wave files for attendants
to play back. (See “Configuring Automatic Call Recording” on page 82 for more
information.)
Recording a Call If the Business Attendant System is configured to automatically record the phone
conversations, the specified number of calls are recorded. The files are not
permanently saved to the hard drive since the files often require large amounts of
disk space. Instead, the temporary files are saved to the location configured in the
Business Attendant Client Options. (See “Configuring Automatic Call Recording”
on page 82 for more information.)
Note: Please follow the FCC rules regarding the legality of recording telephone
conversations before you start recording a phone conversation.
Use following methods to save call recordings, with a note attached.
Note: The Save Recording option is only available after hanging up with the caller you
were recording.
•Click the SvRec command button in the Line Status window (Figure 3-1 on
page 26).
• CTRL+F9
• Select Call > Save Recording from the Line Status window (Figure 3-1 on
page 26).
The recording is saved to the location configured in the Business Attendant
Client Options dialog box.
