NDA-30103 Revision 4 Page 93
OpenWorX Business Attendant System User Guide Error Messages
Appendix A Error Messages
The following table lists the error messages that might be encountered when using
the Business Attendant System Client application, the cause, and the suggested
remedy.
Table 6-6 Business Attendant Client Error Messages
Message Cause Action
All loops are full, please process the calls on
the loops.
• The attendant tried to answer a
call with calls waiting on all
loops.
Process other calls waiting
on the loops first.
BAS Server compact and repair routine has
ended. Continue with call processing but report
unusual behavior to an administrator
immediately.
• A Client was logged in when
the Server was scheduled to
run the compact and repair
routine on the
BASQueueDB.mdb file.
Report the error to the
Administrator. The
Administrator should
consult log for error codes
and try to reschedule the
compact and repair routine
to non-business hours, if
possible, to cut down on the
chances of a locked
Database.
Camp request failed, please try again. • Call processing error. Try again or check the
OAI.log file on the
OpenWorX Server for
detailed error information.
Cannot dial an orbit number. Use the Retrieve
Parked Call option.
• The attendant dialed an orbit
number.
Use Park Retrieve to retrieve
the parked call.
Could not change password.
Database error:
• Invalid Database Version
• Corrupt Database
Note the error code and
contact Support.
Could not create new CallState record.
Database error:
• CallStateDB corruption
• Invalid path
• File locked
Note the error code and
contact Support.
Could not delete CallState record.
Database error:
• CallStateDB corruption
• Invalid path
• File locked.
Note the error code and
contact Support.
Could not initialize the database due to error: • Failed to initialize Database
• Invalid Database version
• Corrupt Database
Note the error code and
contact Support.
Could not update CallState record.
Database error:
• CallStateDB corruption
• Invalid path
• File locked
Note the error code and
contact Support.
