Page 16 NDA-30103 Revision 4
Getting Started OpenWorX Business Attendant System User Guide
Queues Tab The Queues tab contains the Queue buttons, the Loop buttons, the Source and
Destination areas, and the Number Entered field. (See “Queues” on page 16 for
more information.)
Queues
Figure 2-4 Queue Buttons
The Queue buttons (Figure 2-4) show the current incoming calls according to their
origination, such as Internal and CCSA. Each incoming call label is followed by
the number of calls of this type waiting for the attendants. This number increases
by one with every incoming call of its type and decreases by one every time an
attendant answers one of this type or a caller abandons before the call is answered.
You can configure the Business Attendant Client workstation to sound a beep when
an incoming call is placed in the queue. (See “Configuring the User Options” on
page 51 for more information.)
Calls are placed in the queue in first-come, first-served order, but different queues
are assigned different priorities, such as Priority or Me. To answer the next call,
press the space bar. To answer a particular type of call, select the Queue Button or
press the shortcut key for the desired queue. Table 2-2, “Queue Types and Shortcut
Keys,” on page 16 describes each incoming call type and the shortcut key for each
queue. Each call type is routed to the global attendant pool unless otherwise noted.
Table 2-2 Queue Types and Shortcut Keys
Type Description
Shortcut
Key
Internal Incoming from an internal source ALT+I
External Incoming from a central office switch ALT+E
CCSA
Incoming call from the Common Control Switching
Arrangement network
ALT+A
FX Incoming call via a foreign exchange trunk ALT+F
TIE Incoming call from a remote station ALT+T
WATS
Incoming call from across a Wide Area
Telecommunications Service
ALT+S
Priority
Incoming call to a monitored number designated with a
higher priority, given to select individuals
ALT+Y
Paged
Incoming call to the Parked Orbit number in response to a
page; a call is routed to this queue when the parked call has
abandoned and is no longer waiting
ALT+G
