Page 36 NDA-30103 Revision 4
Processing Calls OpenWorX Business Attendant System User Guide
Releasing Calls
The Release command connects a transferred caller to his or her destination,
releases the attendant workstation from the call, and clears the loop to receive new
calls. This command is also used to exit a conference call, leaving the other two
parties talking.
To Release a Call Use one of the following actions to release the current call from the Line Status
window.
•Click the Loop button of the destination caller.
•Click the Release command button.
• Select Call > Release from the Line Status window.
•Press ALT+R to release the current call.
•Press F12 to release the current call.
The caller is connected to its destination, the attendant workstation is released
from the call, and the loop button display clears, indicating that the loop is idle.
Camping On To a Busy Line
The Camp command allows the caller to wait for connection to a destination party
whose line is busy, while leaving the attendant free to answer the next call. The
busy party hears a zip tone, alerting them to the presence of the waiting caller. The
busy party can then press the Answer key on their D
term
to place their current call
on consultation hold and answer the new call.
Note: The destination party must be an internal station on the local PBX. You cannot
camp on to a party across the CCIS network on a remote PBX.
To Camp On a
Busy Line
Use one of the following actions to camp the current caller on to a busy line after
attempting to call a busy line from the Line Status window.
•Click the Camp command button.
• Select Call > Busy camp from the Line Status window.
•Press ALT+P.
•Press F11.
You are released from the call and the loop button clears while the current
caller waits for the destination party to become available. The caller will hear
music or a ring-back tone, depending on the PBX firmware level at your site.
• If the caller hears music after being camped, they will be connected to the
destination party when they become available.
• If the caller hears a ring-back tone after being camped, the destination party
can press the Answer key on their telephone to toggle between their existing
call and the new caller. In this case, no recall will occur if the busy party does
not answer the new call.
