Page 26 NDA-30103 Revision 4
Processing Calls OpenWorX Business Attendant System User Guide
About Call Processing
To begin processing calls, log in to the Business Attendant Client. (See “Running
the Business Attendant Client Application” on page 22 for more information.)
After logging in, the Line Status window displays (Figure 3-1).
Figure 3-1 Line Status window
From the Line Status window, you can perform all call processing functions.
Additionally, you can perform selected functions from the Directory and Speed
Dials windows.
Processing Calls Using the Directory
You can use the Directory window (Figure 5-1 on page 67) to perform several call
processing functions, such as dialing or transferring calls. You can open the
directory when the station is in “Idle” status or while the attendant is connected to
a caller. (See “Working With the Directory” on page 67 for more information.)
Use one of the following methods to open the Directory window.
• Start typing the name in the Number Entered field on the Line Status window
to find the matching entries in the Directory.
Note: If no records are found, check the Search for field listed on the Directory
Window to verify that the BAS is searching for either the FullName,
LastName, or FirstName field. If it is not, select a different Default sort field
in the Options>Preferences>Employee DB tab from the Line Status Window.
• Select Window > Directory from the Line Status window.
•Press CTRL+R.
