NDA-30103 Revision 4 Page 1
OpenWorX Business Attendant System User Guide Introduction
Chapter 1 Introduction
The Business Attendant System User Guide provides the information you need to
work with the Business Attendant System Client application.
Chapter Topics
• What is the Business Attendant System?
• How This Guide is Organized
• Using This Guide
• Business Attendant System Terminology
What is the Business Attendant System?
The Business Attendant System is an OpenWorX application that brings the basic
functionality of the business attendant console to the desktop of a Windows-based
workstation. The Business Attendant System uses the NEC Open Applications
Interface (OAI) to communicate with the NEAX 2400 or NEAX 2000. When
connected to the NEC PBX, OAI shows call processing information on the
attendant screen and allows the attendants to issue call processing requests with
their keyboard or mouse. The Business Attendant System extends the attendant’s
capabilities with database-driven console features and loops that provide powerful
call handling and directory assistance services.
The Business Attendant System consists of the following components:
•The Business Attendant System—Client application allows the attendants to
process calls with a graphical user interface. The Business Attendant System—
Client is referred to in this document as the Business Attendant Client.
•The Business Attendant System—Administrator application is used by
administrators to configure the Business Attendant System components. The
Business Attendant System—Administrator application is referred to in this
document as the Business Attendant Administrator.
•The Business Attendant System—Server provides connectivity between the
Business Attendant System and the PBX. The Business Attendant System—
Server is referred to in this document as the Business Attendant Server.
Refer to the Business Attendant System Administration Guide for information
about the Business Attendant Administrator application and refer to the Business
Attendant System Installation Guide for information about the installing the
Business Attendant System software.
