NDA-30103 Revision 4 Page 77
OpenWorX Business Attendant System User Guide Using the Wave File Recording Features
Chapter 6 Using the Wave File Recording Features
Overview
This chapter outlines the procedures used to work with recorded wave files with
the Business Attendant System, including playing and recording greetings and
conversations.
Chapter Topics
• About Wave File Recording
• Configuring Wave Files Settings
• Working with Greetings
• Working with Recorded Calls
• Deleting Wave Files
• Troubleshooting Wave Files
About Wave File Recording
If you have installed the NEC D
term
PC Board and its driver or an alternate device,
you can use the wave file recording and playing feature the Business Attendant
System provides. After the wave device has been configured, the attendant can
record and play back wave files, including greetings and conversations. (See
“Working with Greetings” on page 86 for more information.) If automatic call
recording is enabled, the Business Attendant System automatically records calls
and allows attendants to play them back. (See “Working with Recorded Calls” on
page 89 for more information.)
Wave File Naming
Conventions
Each wave file has a .wav extension. The Business Attendant Client uses the
following conventions in naming the files.
Table 6-1 Wave File Naming Conventions
When You See It Indicates
g This is a greeting wave file.
i This is an internal greeting wave file.
e This is an external greeting wave file.
gxxxx This is a greeting wave file for called number xxxx.
dy This is a greeting wave file used all day.
am This is a greeting wave file used only for mornings.
pm This is a greeting wave file used only for afternoons.
