NDA-30103 Revision 4 Page 49
OpenWorX Business Attendant System User Guide Processing Calls
3. The message list can be sorted in the ascending or descending order by any of
the fields displayed. To sort the list in the ascending order by a given field, click
the column header of the appropriate field. Click on the column header again
to sort the list by the field in descending order.
4. To read the text of the message, double-click the message entry. The message
text displays in the Message edit box. Some of the check boxes to the right of
the Message edit box may be selected. Once the message is read, the status of
the message changes from unread to read, and the Time field indicates the time
that the message was read. The employee’s message waiting lamp is turned off
when the message is marked read and there are no more unread messages.
5. Do one of the following:
•Click Delete to delete the selected message. The message is deleted from the
message database.
•Click Close to exit the View Messages window without deleting the
message. The View Messages window closes.
Note: A read message will only be retained in the database for the amount of time
configured in the Business Attendant Administrator. It will be deleted after the
configured amount of time elapses. (Refer to the Business Attendant System
Administration Guide for more information.)
