Page 48 NDA-30103 Revision 4
Processing Calls OpenWorX Business Attendant System User Guide
Viewing Messages Use the following steps to review the messages for an employee.
1. If the Directory window (Figure 2-8 on page 19) is not displayed, open the
Directory window by doing one of the following:
• Start typing the name in the Number Entered field on the Line Status
window to find the matching entries in the Directory.
Note: If no records are found, check the Search for field listed on the Directory
Window to verify that the BAS is searching for either the FullName,
LastName, or FirstName field. If it is not, select a different Default sort
field in the Options>Preferences>Employee DB tab from the Line Status
Window.
• Select Window > Directory from the Line Status window.
•Press CTRL+R.
The Directory window displays.
2. Do one of the following from the Internal directory:
• Select the desired directory entry and click the View button.
• Right-click on the desired directory entry and select View Message from the
shortcut menu.
The View Messages window displays (Figure 3-11).
Figure 3-11 View Messages window
All messages for the employee stored in the database are displayed in the
message list. Unread messages are indicated by a closed envelope in the Status
column. Read messages are represented by an opened envelope in the Status
column.
