Page 32 NDA-30103 Revision 4
Processing Calls OpenWorX Business Attendant System User Guide
To Make a Blind Transfer Using the Speed Dials
Use the following steps to make a blind transfer using speed dialing.
1. If the Speed Dials window (Figure 2-9 on page 21) is not displayed, do one of
the following:
• Select Window > Speed Dials from the Line Status window.
•Press CTRL+P.
2. Do one of the following:
• If the administrator has set the default transfer type to Blind Transfer, click
the speed dial button that corresponds to the person to which the call is
being transferred.
• Right-click the speed dial button that corresponds to the person to which the
call is being transferred, and select Blind Transfer from the shortcut menu.
The Business Attendant System places the current call on hold, dials the party
to whom the call is being transferred, and releases you from the call.
To Make a Blind Transfer Using the Directory
Use the following steps to make a blind transfer from the Directory window.
1. If the Directory window (Figure 2-8 on page 19) is not displayed, open the
Directory window by doing one of the following:
• Start typing the name in the Number Entered field on the Line Status
window to find the matching entries in the Directory.
Note: If no records are found, check the Search for field listed on the Directory
Window to verify that the BAS is searching for either the FullName,
LastName, or FirstName field. If it is not, select a different Default sort
field in the Options>Preferences>Employee DB tab from the Line Status
Window.
• Select Window > Directory from the Line Status window.
•Press CTRL+R.
The Directory window displays.
2. Do one of the following:
• If the administrator has set the default transfer type to Blind Transfer,
double-click the entry of the person to whom you are transferring the call.
• If the administrator has set the default transfer type to Blind Transfer, click
on the entry of the person to whom you are transferring the call from the
Directory window and drag it to the Destination section or the Number
Entered field of the Line Status window.
• From the Directory window, right-click on the entry of the person to whom
you are transferring the call, then select Blind Transfer from the shortcut
menu.
The Business Attendant System places the current call on hold, dials the party
to whom the call is being transferred, and releases you from the call.
