NDA-30103 Revision 4 Page 11
OpenWorX Business Attendant System User Guide Getting Started
Call Menu
Answer
Selects the next call waiting in sequence from the waiting pool (i.e., the first
attendant-specific call, a priority call, or the next call in line in the global pool).
You can also perform this operation with the Answer command button, by
pressing ALT+A, or by pressing the space bar.
Dial
Initiates an outgoing call to the number in the Number Entered field. You can also
perform this operation with the Dial command button, by pressing ALT+D, or by
pressing Enter.
Hold
Places the current call on hold. This option is only enabled when the loop is in a
state in which it can be placed on hold. You can also perform this operation with
the Hold command button, by pressing ALT+H, or by pressing F5.
Unhold
Retrieves a call previously placed on hold. You can also perform this operation
with the Unhold command button, by pressing ALT+U, or by pressing F3.
Blind Transfer
Initiates a direct transfer to the number in the Number Entered field. The Blind
Transfer command connects the caller to the destination party without the attendant
announcing the transfer. You can also perform this operation with the Blind Xfer
command button, by pressing ALT+B, or by pressing F6.
Screened Transfer
Initiates a screened transfer to the number in the Number Entered field. The
Screened Transfer command places the caller on consultation hold in the Source
Caller window while the attendant connects to the destination party, announces the
call, then releases the call to complete the transfer. You can also perform this
operation with the Screen Xfer command button, by pressing ALT+S, or by
pressing F7.
Conference
Conferences a screened transfer call. This option is only enabled when the loop is
in a state in which it can be conferenced or when a conference can be completed.
You can also complete this operation with the Conference command button, by
pressing ALT+F, or by pressing F9.
Toggle source and destination
Switches between source and destination callers prior to completing a conference
call or transfer. This option is only enabled when the current call is in the process
of transferring or conferencing. You can also perform this operation with the
Source/Dest command button, by pressing ALT+S, or by pressing F10.
Save Recording
Writes the selected conversation recording to a specified folder for permanent
retrieval and allows the operator to add a note associated with the recorded wave
file.
