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Assistance Section
To receive a replacement unit before you return yours:
Direct to Consumer Exchange
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This
is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a Return Authorization number, only
items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the
suggested retail value of the unit will be charged to your credit card. This amount will be credited if the
unit is subsequently received.
4. Ship your defective unit back to us, excluding all accessories, using the replacement unit’s carton. Shipping
instructions will be included on the carton along with your RA number which will allow you to easily ship the unit
back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale, to verify your unit’s warranty eligibility.
• A brief note describing your unit’s problem.
• Your name, address and phone number.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped
in the manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept no
responsibility in case of damage or loss.
Replacement through an Exchange Point
1. We will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and your evidence of purchase date, such as a bill of sale, to the exchange location and you will be
provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
5. A handling charge may be assessed.
To receive a replacement unit after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your shipment in
case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that
were included with your unit such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale, to verify your unit’s warranty eligibility.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for payment if there
are any out of warranty labor or parts charges, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
Product Registration:
• Please complete and mail the Product Registration Card packed with your DVD product. It will make it easier to
contact you should it ever be necessary. The return of the card is not required for warranty coverage.
How State Law Relates to Warranty:
• This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If You Purchased Your Product Outside the United States:
• This warranty does not apply. See your dealer for warranty information.