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Assistance Section
Troubleshooting
Common Problems Solutions
Subtitle and/or audio If the subtitle and/or audio language does not exist on the disc, the
language is not the one initial settings will not be seen/heard. The disc’s priority language is selected
selected from the initial setting instead. Set the subtitle and/or audio language manually through the Info
Display.
The menu is displayed in The Menu Language preference is set to that language. Go to Language Prefs in
a foreign language Setup menu and select the language you prefer. See p. 57.
Play doesn’t begin The rating of the title on the disc exceeds the rating limit set in the DVD Limits
when you press PLAY Divx Limits menu. Unlock the player or change the rating limit in those menus.
No forward or reverse scan • Some discs have sections that prohibit rapid scanning, or title and
chapter skip.
• If you’re trying to skip through the credits warning information at the
beginning of a movie, you won’t be able to. This part of the title (movie) is
often programmed to prohibit skipping through it.
Disc won’t play Both the player and the disc are coded by region. If the regional codes don’t
match, the disc cannot be played. This player is Region No. 1.
Desired angle cannot be changed Some discs don’t have the multi-camera angle system, and some discs only
have it in certain parts of the movie.
Picture has wrong aspect ratio Change the TV Image setting in the Setup menu. See p. 58.
I forget the password Your player is equipped with a “back-door” unlock sequence. Press and hold
the STOP button on the front of the DVD Player and the STOP button on the
remote control at the same time. (Hold both buttons down at the same time for
at least 3 seconds).
Cannot copy discs to video tape You can’t record digital video discs onto videocassettes because the discs are
encoded with anti-copy protection.
Disc tray won’t open Disengage the dealer tray lock feature. Press and hold a combination of buttons
on the front panel at the same time. Press and hold STOP, ON•OFF, and
OPEN•CLOSE for at least three seconds.
Disc won’t eject When you put a disc into the player, the player reads the disc which may take
up to 15 seconds. You won’t be able to eject the disc during this time. Wait 15
seconds and try again.