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Assistance Section
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm,
whichever comes first.
What we will do:
During the initial 90 days:
Exchange the DVD unit with a new or, at our option, refurbished unit.
After the 90 days and within one year:
Exchange the DVD unit with a new or, at our option, refurbished unit. We will bill you a flat exchange charge to
replace a defective unit. This charge covers the labor cost for its repair.
What Your Warranty Does Not Cover:
• Product operation and adjustment of customer controls.
• Acts of God, such as but not limited to lightning damage.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other commercial
purposes.
• Batteries.
• Units purchased or serviced outside the U.S.A.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely manner.
How to get repair service:
• If you are having a service related problem, call toll free 1-800-311-9263 (USA).
• A representative will troubleshoot your problem over the phone.
• If it is determined that you should receive a replacement unit, you will be provided with a Return Authorization (RA)
number and the location of a nearby exchange point if one exists. No returns will be accepted without the RA number.
Limited Warranty
RCA Digital Video Disc (DVD) Player with Divx Capability
How to Resolve Product Performance Problems
If you are experiencing product operation problems, please review the troubleshooting section before you call for
service. If your operation problem relates to playing a Divx disc or Divx features but you are able to play regular CD
audio and DVD discs, please call Divx toll-free at 1-888-456-DIVX (1-888-456-3489).
If you are experiencing a problem that doesn’t relate to Divx discs or other Divx features, please refer to the Limited
Warranty (see below) for information on how to obtain repair service.
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