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Assistance Section
Common Problems Solutions
Player won’t work Reset the DVD Player by unplugging the AC power cord and plugging it back in.
No Power Plug in the DVD Player. Make sure both ends of the AC power cord are securely
plugged into the player and into an AC outlet.
Power turns itself off The power is automatically turned off after the player has been stopped for
approximately 30 minutes (auto power-off feature). Turn power back on.
Disc won’t play • Insert a disc with the label side facing up.
• Check the type of disc you put into the player. This player only plays DVD
discs, Divx discs, and audio CDs.
Play starts, but then • The disc is dirty. Clean it.
stops immediately • Condensation has formed. Allow player to dry out.
No picture • Turn your TV to its Video Input Channel (see p. 14).
• Turn on the TV.
• Make sure your player is connected properly.
No sound or distorted sound • Make sure your player is connected properly. Make sure all cables are
securely inserted into the appropriate jacks.
• You may need to readjust the setting in the Audio Equipment menu (it is in
the Sound menu within the Setup menu). Set it to PCM unless you have
connected a Dolby Digital or DTS receiver (or decoder) to your DVD Player.
See page 60.
• Turn your TV to its Video Input Channel (see p. 14).
• Sound is muted during still, frame advance, or slow-motion play.
• If you connected an audio receiver to your DVD Player, make sure you
choose the correct input setting on the receiver.
Troubleshooting
How to Resolve Product Performance Problems
Player Performance Problem?
1. Review troubleshooting (pp. 74-77)
2. If the problem relates to Divx discs
or Divx features, call Divx at
1-888-456-DIVX (1-888-456-3489).
3. For other problems, refer to the
Limited Warranty for service
information.
If you are experiencing product operation problems, please review
the troubleshooting section before you call for service. If your
operation problem relates to playing a Divx disc or Divx features but
you are able to play regular CD audio and DVD discs, please call Divx
toll-free at 1-888-456-DIVX (1-888-456-3489).
If you are experiencing a problem that doesn’t relate to Divx discs or
other Divx features, please refer to the Limited Warranty (p. 79) for
information on how to obtain repair service.