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Troubleshooting Web Tools
267Web Tools Version 3.1.x/4.1.x User Guide
■ In Web Tools under the Admin- Routing page, when viewing the details of the
Routing Table in a pop up window, the open window locks out all other input
on other views that are open for any switch.
Workaround: If you are locked out of adding input to Web Tools windows,
verify that you do not have a pop up window open. You must close this
window using the windows "X" close icon.
Web Tools and Netscape on Solaris
Listed below are the known limitations in Web Tools, relating to Netscape on
Solaris.
■ When you use Netscape 4.77 and a network-attached printer, Web Tools may
not be able to print properly if the network has been interrupted, causing the
printer to become unavailable after the browser was started.
Workaround: Once the network problem is identified, close the Netscape
browser and attempt the print operation once again. The browser must be shut
down and restarted.
■ There may occasionally be problems with Netscape 4.77 on Solaris 2.8 with
plug-in 1.3.1_04 that Web Tools crashes after the browser is resized.
Workaround: Restart Web Tools application.
■ Occasionally, on a Solaris OS v8.0 system, Netscape 4.77, Java Plug-in
1.3.1_04, after the Web License has been added, the Fabric View may still
show the Switch icon in the missing license state.
Workaround: Refresh the Fabric View to see it properly displayed.
■ When running firmware download under Web Tools on a Solaris/Netscape
browser, the firmware download completion pop-up window can be easily put
into background. This can give the appearance of Web Tools sessions that are
locked out.
Workaround: If a user is apparently locked out of other windows in the
Solaris/Netscape environment, look for a pop-up window that needs to be
dismissed before proceeding further.
■ Occasionally, on a Solaris OS v8.0 system, the java console process may die
and cause Web Tools features to lock up.
Workaround: Close all windows and restart the web browser.
■ Occasionally, on a Solaris OS v8.0 system, Netscape 4.75, Java Plug-in
1.3.1_04 when adding a license, the pop-up confirmation window does not
display the complete message.
Workaround: Resize the pop-up confirmation window to view the entire
message.