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Troubleshooting
Troubleshooting Problems and Solutions
7-4 SN0054651-00 F
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Installation Issues
Table 7-1 lists problems that can occur when installing SANsurfer FC HBA
Manager, and provides possible causes and solutions.
Table 7-1. Troubleshooting: Installation Issues
Problem Cause and Solution
Installation does not run. Cause: You are not using the correct installation program or the down-
loaded installation file is corrupted.
Solution:
If running from CD-ROM, verify that the installation is run from the
start page. If JavaScript™ is turned on in the browser, the CD-ROM
automatically detects the operating system and presents the appro-
priate installation program.
If the installation program was downloaded, it may be corrupted.
Download the program again, this time to a different directory; per-
form the installation.
Installation does not complete
or terminates before comple-
tion.
Cause: There is insufficient disk space or not enough available mem-
ory.
Solution: The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see “Hardware Require-
ments” on page 3-1 or the readme.txt file.
Installation does not copy
files.
Cause: There is insufficient disk space or not enough available mem-
ory.
Solution: The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see “Hardware Require-
ments” on page 3-1 or the readme.txt file.
Installation reports that there
is no space available.
Cause: There is insufficient disk space or not enough available mem-
ory.
Solution: The installation detects when there is insufficient disk space.
When sufficient disk space is available, continue the installation. For
disk space and physical RAM requirements, see “Hardware Require-
ments” on page 3-1 or the readme.txt file.